The Silent Admin | Human Layer Labs
Managed IT & Full Security Stack

Zero Interruption
IT Support.

Most IT providers fix things during the day, interrupting your billable hours. We are the Night Watch. We patch, scan, and update your systems while you sleep.

Explore The Silent Plan — $119/mo

Total Outsourced IT Management

We handle the technical heavy lifting so you can focus on your clients.

Overnight Maintenance

We perform 100% of our patching and updates at 2:00 AM. Our systems wake your devices, apply critical security fixes, and reboot safely so you walk in to a fresh machine every morning.

The DIY Trap

Relying on staff to click "Update and Restart" means they'll snooze it for months, leaving your firm exposed to zero-day hacks.

Vendor Liaison

Stop wasting your time on hold with Intuit, Sage, or Drake. When your software breaks, we coordinate the technical fix directly with the vendor’s engineers for you.

The DIY Trap

Spending 3 hours on hold only to be told "it's your firewall." We handle the finger-pointing and get the fix implemented.

Support Triage

Send us a ticket at 4:00 PM for any non-emergency. We review it that evening and either fix it remotely overnight or send you a clear solution by 9:00 AM the next day.

The DIY Trap

Googling error codes and trying random fixes from forums often results in broken registries or accidental malware installs.

The Compliance Stack

Includes Managed EDR (AI Antivirus), BitLocker Management, and Encrypted Cloud Backups. It's everything required by the FTC Safeguards Rule in one plan.

The DIY Trap

Assuming "Defender" is enough. Without behavioral AI detection (EDR), modern ransomware will disable your antivirus before you know it.

A Full IT
Department.

Scalable, per-user pricing for professional firms. No long-term contracts.

  • 2 AM Patching & Optimization
  • Unlimited Email Helpdesk
  • Software Vendor Coordination
  • Total Compliance Package

Monthly Managed Services

$119 / user

Start Onboarding

Secure payment processing handled via Stripe. Our team will contact you within 24 hours to schedule your initial environment audit.

Secure Checkout via Stripe
Encrypted 256-bit Connection

Service Level & Technical Scope

After-Hours Maintenance Window

Routine maintenance is performed Monday through Friday between 6:00 PM and 6:00 AM local time. This includes OS patching, application updates, and disk optimization. We require devices to be left powered on and connected to the internet during this window.

Helpdesk Response Time

Non-emergency support requests are acknowledged within 4 business hours. Resolution typically occurs during the next available "Night Watch" maintenance window to prevent daytime downtime. Critical "System Down" emergencies receive immediate triage.

Excluded Services

The Silent Admin plan covers remote management and support. It does not include on-site visits, hardware repair costs, cabling/wiring projects, or general staff training on how to use specific software (e.g., "How to use Excel Formulas").